Policies
Clear terms. Quiet rules.
Clear, direct rules about service scope and refunds. These points are meant to be easy to read and easy to apply.
Applies to
Website + moderation dashboard
Last updated
11 Jan 2026
Summary
What to expect
Your dashboard stores the rules you configure. Moderation execution happens through connected systems outside this site.
Scope: delete spam messages only
No spammer bans or account action
Refunds apply only to the current month if service fails
Service scope
- We only delete spam messages in WhatsApp groups.
- We do not ban spammers or take action on user accounts.
- We do not promise 100% spam removal in every case.
Refunds for service failure
- If service delivery fails for 5 continuous days, you can request a refund.
- Refunds apply only to the current month charges.
- Example: if failure runs from 28 Jan to 2 Feb, only January charges are refunded.
- Refunds are processed within 7 business days after we review configuration and logs.
Account access
- Authentication is handled through a third-party provider.
- You are responsible for access and actions taken from your account.
Data stored
- We store group metadata, moderation toggles, blocked keywords, allowlists, and deleted message logs.
- Only add data that you are authorized to manage.
Acceptable use
- Do not use the service to target, harass, or disrupt communities.
- Follow WhatsApp policies and local regulations.
Policy changes
- We may update these policies as the service evolves.
- Check this page for the most current details.
Questions
- Reach us at support@whatsappwatch.com for clarifications or requests.